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Alicia Jarvis, CPACC, CSM

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Alicia Jarvis, CPACC, CSM

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Mar 24

What building safer conversational AI for youth mental health taught me

This past week, I was very humbled to participate in a groundbreaking national hackathon focused on building safer AI for youth mental…

Laptop displays “Building Safer AI for Youth Mental Health Hackathon,” notebook reads “How do we make this safer for struggling youth?”

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Alicia Jarvis, CPACC, CSM

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Mar 5

When inclusion ships: A product launch with purpose

As product leaders, we talk a lot about inclusion. But every so often, we get to ship it.

Video call on a laptop screen with a woman in a brown shirt using sign language. Books and plants in the background. Hands typing.

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Alicia Jarvis, CPACC, CSM

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May 22

15 Years of GAAD: built by community, driven by inclusion

This year marks the 15th anniversary of Global Accessibility Awareness Day (GAAD), and it has given me an opportunity to reflect not only…

White “GAAD” text in a circle on a textured black background. A keyboard icon is in the corner, suggesting a tech theme.

Alicia Jarvis, CPACC, CSM

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May 1

The power of peer support during Limb Loss and Limb Difference Awareness Month

As Limb Loss and Limb Difference Awareness Month comes to a close, I find myself reflecting on the power of community and peer support…

Man in a wheelchair with a prosthetic leg faces an “Out of Order” elevator. Wall reads “Amputees Helping Amputees.” Indoor setting.

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Alicia Jarvis, CPACC, CSM

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Jan 12

Start the new year by running your sprint reviews with zoom and text scaling turned on

Sprint reviews are all about one thing: figuring out whether what we built actually works for real people.

TV screen shows “Masterchef Canada” episode with two chefs, kitchen background. Menu below includes options like “Top Critic.” Room has plants.

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Alicia Jarvis, CPACC, CSM

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Dec 17, 2025

The anatomy of an accessible video player (on TV)

A video player is the heart of any TV experience. It’s where content, business goals, and human needs collide — and where accessibility…

Video player interface with labeled controls: play, captions, settings, and described video. Progress bar shows 5:20/20:00. Caption text displayed.

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Alicia Jarvis, CPACC, CSM

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Dec 4, 2025

Solving small text and contrast issues for large-screen readability

Why your beautiful UI becomes unreadable the moment it hits a TV screen — and how to fix it.

Hand holds a remote, searching for “series” on a TV screen. Letters and numbers appear above a row of show thumbnails.

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Alicia Jarvis, CPACC, CSM

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Nov 11, 2025

Why accessibility on TV is fundamentally different from mobile

We often borrow mental models from mobile when designing for TV because people’s behavior and expectations are becoming similar across…

Hands interacting with smartphone on left, TV and remote on right. Blue interface, simple layout. Concept of mobile vs TV control.

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Alicia Jarvis, CPACC, CSM

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Nov 3, 2025

What Testing with TV Watchers Can Teach You About ‘Keyboard-Only’ Design

Most TV app teams think they’ve solved navigation once they support ↑ ↓ ← → + OK. When you build for connected TVs, “keyboard-only” isn’t…

TV displaying flowchart with yellow arrows and a play icon, beside a remote control. Blue background, clean design.

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Alicia Jarvis, CPACC, CSM

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Oct 27, 2025

PMs, It’s Time to Audit Your TV Login Experience

Logging in should be simple — but on TV, it’s often where accessibility breaks down. Between on-screen keyboards, pairing codes, and…

Welcome screen for a TV app with a QR code, option to visit www.tvapp.com, and code FSJV-SMBS. Dark background with white text.

Alicia Jarvis, CPACC, CSM

Alicia Jarvis, CPACC, CSM

she/her

Senior Technical Product Manager II at Bell, award-winning Product Inclusion Strategist. Views expressed are my own. https://www.alicia.design/

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