Empathy map with a person in the center: think & feel, hear, see, say and do.
Empathy map with a person in the center: think & feel, hear, see, say and do.
Empathy Map

“Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.“ — Herbert Simon —

A few years ago, when I joined the digital design team at RBC, I was introduced to this quote by Herbert Simon, “Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.“

One day during a workshop, a designer came up to me and asked “Are you a designer?”. I stumbled over my words and probably gave the most cliché and quintessential answer a designer could give. …


”In visual perception, a colour is almost never seen as it really is […] This fact makes colour the most relative medium in art.” — Joseph Alberts, Interaction of Color, 1963 -

The dress — Is it blue and black or white and gold?
The dress — Is it blue and black or white and gold?
The Dress

Remember the dress from 5 or 6 years ago… you know the one.. Was it blue and black or was it white and gold?

This little colour illusion reminded us all that colour is almost never seen as it really is, which is precisely why we should never use colour alone to distinguish something.

“We all see colour slightly differently and our perception is literally ‘coloured’ by the…


Dice spelling out the word ABLEISM
Dice spelling out the word ABLEISM
Ableism

“What do I do if I say or do the wrong thing?”

This is the first question I almost always get asked when talking to anyone about ableism or disability. Here’s my open and honest thoughts.

We have to start by getting comfortable with having uncomfortable conversations. We are going to make mistakes… we are not perfect, we are human.

My grandfather use to always tell me that the first step to recovery is admitting that you have a problem. We can’t even begin to address ableism if we don’t talk about it openly and honestly.

When you hear or…


A blue circle with outline of a person in the middle
A blue circle with outline of a person in the middle

I’m a little late in posting this. However, in celebration of #GAAD2020, and the upcoming National Accessibility Week (NAAW), Daniel Dafoe and I thought it would be a great idea to reflect back on the last year, and give you some tips on how to run an inclusive guild.

Back in 2012, Spotify released a whitepaper talking about how they scaled their company. One of the ideas they introduced was a community of practice called a ‘guild’. Here’s how they describe it:

A Guild is an organic and wide-reaching ‘community of interest’, a group of people who want to share…

Alicia Jarvis, CPACC, CSM

Diversity & Inclusion Strategist & Researcher / Senior Digital Accessibility Specialist at Scotiabank. Views expressed are my own. https://www.alicia.design/

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